This Customer Service Agreement (the "Agreement") governs all the terms and conditions associated with your use of the services offered by or through Flatrateonline Corporation through Flatrateonline.net

Online Acceptance

Flatrateonline sells services online. By signing up for the service and accepting the terms and conditions, both customer and Flatrateonline agrees that the customer’s online acceptance of Flatrateonline’s Terms of Use will carry the same legal authorization as if the customer is providing a handwritten signature of acceptance.


Terms And Conditions


Services Provided

Flatrateonline offers long distance services on a pre-paid basis. The customer does not need to change long distance carriers. The system is accessed by using a touch-tone phone to dial an access number enter the Personal Identification Number (“PIN”) provided by Flatrateonline and dialing the called party. Flatrateonline is not responsible for reimbursements of calls made with another service while Flatrateonline is temporarily unavailable.

Opening an Account

To become a Flatrateonline customer, you must complete a registration form, provide a valid credit card number and select a pre-set non-refundable dollar value of services you wish to purchase. Your email address will be used as your user name and you will select a password at the time of registration. After a purchase is made, you will receive an email with confirmation of your purchase and a link for retrieving your account information in a secure environment on our web site. You must use your Username and password to retrieve account information via the web site, sign up for additional services or recharge your existing product.

Billing

Flatrateonline requires a credit card number for credit verification and payment of charges. By providing Flatrateonline with your credit card information, you are granting authorization for the submission of charges. You have the option of voluntarily signing up for auto-recharge. If you sign up for auto-recharging, you are also authorizing recharges when the balance of your account falls below $4.00 (All accounts are set to manual recharge, you the customer has to select Auto Recharge under Account Management section or during the check out process if you so desire). You have the right to change your account to manual recharges by calling customer service or changing your auto-recharge status online on the "Pin Details" screen of the Online Account Management system. Flatrateonline may refuse to offer service if credit card is determined to be unsatisfactory. Acceptance of credit shall be at Flatrateonline’s sole discretion.

Our products are on independently maintained switching facilities. If you have a problem we will resolve it with your current product or move your remaining balance to another product on a different switch to resolve the issue. ALL SALES ARE FINAL.

Username, Password, PIN and Pass Code

YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USERNAME, PASSWORD, PIN AND PASS CODE. YOU AGREE TO PAY FOR ALL SERVICES CHARGED TO YOUR ACCOUNT WHETHER OR NOT YOU HAVE AUTHORIZED SUCH USE. If you believe that your account is being used without your authorization, you are required to contact Flatrateonline and change online password within one calendar day. Flatrateonline is not responsible for actions taken by individuals other than the customer who has access to the email address provided to us by the customer. The customer is responsible for maintaining a secure email address.

Payment

FLATRATEONLINE’S SERVICES ARE PROVIDED ON A PREPAID BASIS ONLY. As you use Flatrateonline’s services, your Account will be debited accordingly. No phone services will be provided if your Account does not have a sufficient balance to cover the cost of the service.

Payphone Surcharges

Flatrateonline charges a 0.89 cents payphone fee for calls made from payphone to compensate payphone operators in accordance with FCC (Federal Communications Commission) regulations. These payphone operators are usually one of the following:

These payphone operators are usually one of the following:

1. Public payphones
2. Hotel Phones
3. College dormitory phones
4. Commercial phone line system

Recharges

Your account can be set for automatic or manual recharges. Accounts set for automatic recharge, will incur a charge equal to the recharge amount when the balance falls below $4.00. The default setting is manual recharge, you must click the auto recharge box during check out or log into account management and select auto recharge if you would like your account set to auto recharge. If you have any questions or concerns about recharges please call customer service at 1888-891-8991.

Cancellation

You can cancel your account by submitting a written request to support@flatrateonline.net.

Invoices/Call Records

Flatrateonline does not send invoices to customers. All billing information is available on the web site in the Online Account Management system. You may download your call details on the call history screen.

Billing Disputes

You must notify Flatrateonline in writing of any disputed charges within thirty (30) days of the charge being posted to your Account (support@flatrateonline.net). Flatrateonline will attempt to resolve all disputes within thirty (30) days of being notified of a dispute. To the extent Flatrateonline determines, at its sole discretion, that a billing adjustment is warranted, your Account will be credited accordingly. If you fail to notify Flatrateonline of a billing dispute as noted above, you will waive all rights to bring any claim regarding the dispute.

Customer Support

You can contact customer support by email (support@flatrateonline.net) or by calling 1888-891-8991.

Release

Flatrateonline shall not be liable or responsible for any damages, losses, obligations, liabilities, claims and expenses (including reasonable attorneys' fees and other costs and expenses of any suit, action, investigation, claim or proceeding) of any kind whatsoever, which are the result of, or are in any way related to, your use of the Web site, Flatrateonline’s services, and/or your transactions/communications with third-party vendors initiated via the Web site. Such a release will include Flatrateonline, directors, employees, agents, shareholders, licensors, suppliers, its affiliates, their sub-carriers, subcontractors and any third party information providers to the Web site. Flatrateonline shall not be held liable or responsible for any damages, losses, obligations, liabilities, claims and expenses (including reasonable attorneys' fees and other costs and expenses of any suit, action, investigation, claim or proceeding) of any kind whatsoever, sustained or incurred by a user because of undelivered e-mails or problem completing a call.

International Calls

Although the quality of international telephone calls has improved greatly in recent years, calls to certain countries outside the United States can be interrupted as a result of service/network issues in those countries. Flatrateonline will attempt to identify any such issues, with the cooperation of the customer. All necessary information must be provided including date, time, origination number and destination number on the support page. HOWEVER, FLATRATEONLINE WILL NOT REFUND ANY CHARGES FOR SUCH INTERRUPTED CALLS.

Rates

Flatrateonline rate tables are written on the rates link on the web site at flatrateonline.net. Rates are variable based on changes in market conditions. Flatrateonline cannot guarantee that the rates will not change. Flatrateonline reserve the right to change the rates at any time. You are responsible for verifying the rates before making a call.

Rates are based on calls originating from the lower 48 States. Calls originating from Canada, Hawaii, Alaska, Puerto Rico, Guam, Saipan, Mariana Islands and the US Virgin Island will incur higher per minute rates to compensate for the higher cost of transporting the toll free number.

Changes to Terms and Conditions

This Agreement may be modified or amended by Flatrateonline at any time. Unless otherwise provided, all such modifications or amendments shall be effective immediately upon posting on the Web site under Terms and Conditions. Furthermore, customers will be asked to verify acceptance of these terms when they signup and recharge their account. YOUR CONTINUED USE OF YOUR ACCOUNT AFTER THE NOTICE PERIOD WILL BE CONCLUSIVELY DEEMED TO BE ACCEPTANCE OF ANY SUCH MODIFICATIONS.