Click on a question below for answers to our most frequently asked questions.
If your question is still unanswered, please contact our customer support
department here or email
support@flatrateonline.net.
How does the product work?
(1) Dial an access number
(2) Enter your account number (or use our instant access
feature to skip this step)
(3) Enter the number you wish to call (or use speed dialing by programming
frequently called numbers)*
What are the access numbers to make a call?
Toll Free Access Numbers
1-888-891-8911 (for products with speed dial).
1-888-891-8994 (for products with conference calling).
Local Access Numbers
Call Back Choice card Access Numbers and Instructions
International Conference Access Numbers and Instructions
Transparent Series Access Numbers and Instructions
What is Instant Access?
Instant access works like caller id. You can program up to 5 phone numbers of
your choice into instant access section in the Online Account management
system.*
What is speed dialing?
You can program the numbers you dial the most. Instant access works like caller
id feature. You can program up to 5 phone numbers of your choice into instant
access section in the Online Account management system.
How can I sign up for the products?
Call 1-888-891-8991 or start by selecting the country you wish to call online at http://www.flatrateonline.net.
How can I recharge?
Customers can recharge on line at www.flatrateonline.net or call customer
support at 1-888-891-8991. ADD
MINUTES/ RECHARGE NOW
What other benefits do I have?
Speed dial: Program up to 99 frequently called numbers. This allows you to call
your party without dialing the phone number.
Instant access: program an unlimited anount of numbers from which you call the most.
This allows you to skip the account number.
Call logs: Allows you to view the records for all your calls by month.
Where can I call?
This is a worldwide product. See the international rates for your country.
What is the rate for in-state calls?
The rate for in-state calls is the same as our rates for state-to-state calls.
How is usage calculated?
We bill in one-minute increments. Partial minutes are rounded up to the next
full minute.*
What is the payphone fee?
The FCC (Federal Communications Commission) allows a charge to compensate pay
phone operators. These payphone operators are usually one of the following:
1. Public payphones
2. Hotel Phones
3. College dormitory phones
4. Commercial phone line system
Our payphone fee charge is 79 cents per call from payphones.
Company Information:
|
Flat Rate Prepaid Solutions
12864 Biscayne Blvd #231
North Miami, FL 33181
tel: 305-891-4851
http://www.flatrateonline.net
info@flatrateonline.net |
|
 |
|